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Chapter 6 - Assisting the Communication Process

This is a chapter from the Bloomsbury Professional book Mediator Skills and Techniques - Triangle of Influence, 1st Edition, which is a clear, practical and essential guide covering the skills, techniques and strategies required in mediation. It is a resource for both beginner and experienced mediators. It also provides insights and resources for lawyers representing clients in mediation, other participants in mediation and those involved in the practice of dispute resolution. Along with examples, case studies, short exercises, precedents, guidance notes and other resources, this book covers topics such as establishing the foundations of effective mediation and managing the mediation process.
 

Laurence Boulle and Miryana Nesic

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